As companies grow larger, their need for more complex technology increases. This is usually in the form of security, proactive monitoring, and automation of IT processes. The catch 22 is that these tools are built and priced for enterprise level organizations and often over the budget of most small and medium sized businesses (SMB). So, what do you do when you are big enough to need the tools, but can’t afford to purchase, implement and support them? That is where TechCare Co-Managed service can deliver the value you are looking for.
What Value Does Co-Managed IT Services Deliver to SMB’s?
We can afford to use top of the line enterprise grade tools because we can spread that cost over numerous users in hundreds of organizations. This allows us to provide these tools to organizations at a lower cost and eliminate the need for extra staff to implement, support and upgrade those tools. Applied Tech also provides all the resources behind the scenes to continually keep these tools up to date. Our TechCare Co-Managed service allows for your in-house IT staff to receive support on the tools, gain efficiencies by using the tools and provide more proactive support to your organization ultimately reducing downtime across all staff members. With included Microsoft escalation support, we can also reduce the effort your current IT staff take to solve problems themselves without engaging Microsoft.
An in-house IT department must address every facet of that organization’s IT functions. Whether it is troubleshooting hardware, managing security or assisting employees with malfunctioning software, their plate becomes full and they can’t keep up. Quickly, in-house IT resources tend to become a jack of all trades, but also a master of none. When they run into specific issues they can spend countless hours researching and troubleshooting without finding a solution. With TechCare Co-Managed, you gain the depth and breadth of expertise from the entirety of Applied Tech’s team, with over 50 technical resources, Applied Tech has the knowledge needed to solve complex technology problems.
Researching, approving, deploying and troubleshooting device, application and operating system patches can be a time-consuming effort even with automation tools. These are tasks often skipped, when IT resources are spread thin, and can have serious security risks. When you are not being proactive, valuable IT time is spent being reactive leading to costly downtime. With TechCare Co-Managed, Applied Tech will provide tools to manage all your critical security patching to allow your in-house staff to focus on more critical organization projects.
TechCare Co-Managed also provides the necessary firewalls, security software and tools to allow your IT team to provide your organization with enhanced security backed by a team of resources experienced in using those tools effectively. With a staggering 70% of customers ceasing business with another organization after it experiences a data breach, the value of security for any organization has never been higher. Organizations must take the necessary steps to prevent these breaches, and with TechCare Co-Managed from Applied Tech, you will have more peace of mind than ever before.
Technology Strategy and Enhancements
There is no way a small IT team can keep up with all the changes happening in the IT landscape at the same time as keeping the technology lights on within your organization. Even the best of IT staff can get spread thin and planning for the future is done when they can. TechCare Co-Managed provides access to Applied Tech’s technology ROADMap tool and can help any organization plan for the future. In addition to planning, TechCare Co-Managed customers have access to our technicians that specialize in complex system upgrade tasks. This is a great way to augment your team as you see fit.
TechCare Co-Managed is a great way to leverage Applied Tech’s tools and expertise and reduce your organizational risk. It is also a great first step in testing a fully managed IT experience: TechCare Complete. Contact us and we can talk more about how TechCare Co-Managed can benefit your organization.
Is TechCare Co-Managed a fit for your organization? If so contact us! If you are unsure if an outsourced model is right for you, take our IT assessment to see what IT model would best fit your organization.