Skype for Business

Office 365 is a great cloud environment that supports the critical functions of any business technology environment: Security, accessibility, productivity, ease of use and continuous improvement.

Telephone projects and costs have always been expensive, difficult and often shrouded by a lot of technical talk and difficult decisions.  Your business can not survive without communication tools.  In most cases, businesses have numerous providers and solutions that solve their business communications needs.  Are you using any of the following solutions within your organization:

  • On premise phone system
  • Instant messaging solution
  • Online meeting solutions
  • Video conferencing solution
  • Smart board collaboration
  • Large conference calling solution
  • Call center call distribution
  • Call center call reporting

In many cases, companies have unique providers for each of the functions above.  The solutions are not integrated at all or at best partially integrated.  This causes user problems because they don’t have enough experience with any of the solutions to be truly comfortable with them.  What if you had one solution that provided these functions within the same toolset.  Skype for Business provides these capabilities within the same user interface so users can learn and take advantage of these capabilities quickly and often.

Applied Tech recognizes that not all organizations have the same needs or look the same.  This mindset has led to offering the same Skype for Business product in four distinct configurations.

Skype for Business – CloudPBX: Designed for organizations with less complex telephony needs looking for a total cloud based solution.

Skype for Business – CloudBond:  Designed for small and midsized organizations that have a larger number of users and more complex telephony needs.  This hybrid solution is designed around the AudioCodes CloudBond technology providing an easy path to a total cloud solution when that makes sense for your organization.

Skype for Business – Call Center: Designed for small and midsized organizations that have similar needs to the CloudBond solution but also need to support small to large call center functions.  We have partnered with WorkstreamPeople to provide a fully integrated Skype based call center solution.

Skype for Business – Conference Calls:  Designed for organizations that host conference calls with staff, customers and/or partners.  This uses the same Skype interface that can be used to host audio only conference calls, but also can be used to host video calls and online meetings.

Contact Applied Tech to get more information about how we can help tailor a Skype for Business solution to fit your unique organization.