Applied Tech, Dane County’s largest, independently-owned IT firm is seeking a L1 NOC Tech to join our team in our Madison office.  This is a full-time position.

Job Description

Applied Tech, located on the near East side of Madison in open, spacious, non-corporate offices, is looking for a NOC Technician to provide proactive and reactive remote support to clients for technical issues, including identification and execution of specific upgrades to customer systems. Candidates must have in depth knowledge of Microsoft desktop operating systems.

The following job breakdowns will apply

- Remote NOC Support: 90%

- Onsite Break/Fix: 5%

- Miscellaneous/other: 5%

Responsibilities

- Network Operations Center support: Review assigned and unassigned service requests daily, work the service requests to successful resolution following Applied Tech standards, escalate to higher level support professionals when needed, follow up and provide status updates to clients and ensure data pertaining to the status of service requests are entered into our CRM system.

- Perform planned network and system changes and upgrades.

- Provide technology support: Install switches, firewalls, routers, PCs, and wireless devices. Perform proactive maintenance on these devices and troubleshoot hardware/software problems.

- Continuously strive to meet and exceed SLAs as set by Applied Tech

- Commitment to outstanding customer service: Continuously strive to provide the highest possible customer service and make recommendations for improving our service and efficiencies.

Desired Skills & Experience

- 1-3 years of experience in a Desktop Support role, ideally in a Managed Services environment.

- Post Secondary College education (Certificate/Diploma) in IT, Computer Science or equivalent.

-Microsoft certified (MCP, MCSA, MCSE, or MCITP obtained or updated in the last 5 years)

- Basic knowledge of Microsoft Infrastructure (current versions of Exchange, Active Directory)

- Basic knowledge of server and storage hardware, Internet protocols and technologies, including network hardware concepts (firewalls, routers, switches, etc)

-Ability to work under extreme pressures in a team environment.

-Strong interpersonal skills for effective interaction with clients and third parties.

-Superior communication skills. (written and oral)

-Ability to create and interpret technical documents and reports.

- Must possess good problem solving and decision making skills.

-Ability to adapt to ongoing changes in processes, priorities, tasks and workload.

-Ability to organize your own work and work under minimal supervision.  

- Other duties as assigned      

Practical experience of the following technologies is required:

•  Windows desktop Operating Systems (XP, Vista, 7)
• Malware and Virus removal techniques and software
• Typical office software (Microsoft Office, Outlook, etc)

Experience with the following technologies would be considered an asset:

• Backup technologies (BackupExec , Acronis, Replay, etc)
• Mac OSX
• VPN software and technology

Apply
To be considered, please email your resume along with a cover letter and your salary requirements to jobs@appliedtech.us. Resumes received without salary requirements will not be considered. Please include “L2 NOC Tech” in the subject header of the message.

Applied Tech, the area’s leading outsourced IT company, providing technical support to a variety of small and medium sized businesses, is seeking individuals with experience in inside sales and customer service. This technical position directly interfaces with customers and sales reps to assist in product selection, pricing, and availability.

 If you are looking for an entry into the Information Technology field then this is a great position for you.  We are looking for a person with high energy, demonstrated phone skills, pleasant personality and the desire to grow and build. Qualified applicants will have training or education in the IT field, demonstrated ability to learn technical knowledge and ability to prioritize and organize workload. A minimum of 2 years’ experience in customer service/sales is required. Knowledge of Microsoft Excel and Word required, as are excellent verbal and written skills. Knowledge of desktop and server hardware, Microsoft software and vendor management is a plus.

Responsibilities:

• Maintaining and growing new and existing relationships
• Producing accurate hardware and software quotes to clients, as well as ordering products, and product research as needed. 
• Assist with maintaining up-to-date and accurate count of receivables 
•  Process incoming orders and checking on order statuses
• Act as the backup help desk operator and answering incoming customer/vendor calls
• Assist with all aspects of the sales process. The CSR will also be responsible to log incoming help desk cases and assist technicians with product information and pricing
• Review open cases and then send out monthly Executive Reports
• Record and track all client activities, opportunities, and sales stages in CRM
• Assisting with vendor relationships
• Follow up on client concerns and satisfaction with Applied Tech’s service
• Maintaining accurate count of inventory items and assisting with product returns
• Assist technicians with daily cleanup of alerts/ maintaining patch management schedule and antivirus updates
• Assisting with Advisory meetings – 9- 12 months
• Formulate cell phone plans for clients and order necessary equipment
• Keeping Microsoft software organized

 Normal hours are 8am-5pm weekdays. To be considered, email jobs@appliedtech.us, include cover letter, resume, and salary requirements.  Please include CSR in the subject header of the message. 

Applied Tech, Dane County’s largest, independently-owned IT firm is seeking a L3 NOC Tech to join our team in our Madison office.  This is a full-time position.

Job Description
Applied Tech, located on the near East side of Madison in open, spacious, non-corporate offices, is looking for a mid-level NOC Technician to provide proactive and reactive remote support to clients for technical issues, including identification and execution of specific upgrades to customer systems. Candidates must have in depth knowledge of Microsoft desktop operating systems as well as Windows Server 2003/2008. MCPs required and MCSA/MCSE/MCITP preferred.

 The following job breakdowns will apply:

- Remote NOC Support: 90%

- Onsite Break/Fix: 5%

- Miscellaneous/other: 5%

Responsibilities:

- Network Operations Center support: Review assigned and unassigned service requests daily, work the service requests to successful resolution following Applied Tech standards, escalate to higher level support professionals when needed, follow up and provide status updates to clients and ensure data pertaining to the status of service requests are entered into our CRM system.

- Perform planned network and system changes and upgrades.

- Provide technology support: Install switches, firewalls, routers, PCs, and wireless devices. Perform proactive maintenance on these devices and troubleshoot hardware/software problems.

- Continuously strive to meet and exceed SLAs as set by Applied Tech

- Commitment to outstanding customer service: Continuously strive to provide the highest possible customer service and make recommendations for improving our service and efficiencies.

Desired Skills & Experience
Qualifications:

- 3-5 years of experience as an administrator in a complex networking environment (at least 1 year in a lead/senior role), ideally in a Managed Services environment.

-Recent experience planning, organizing and implementing assigned projects.

- Post Secondary College education (Certificate/Diploma) in IT, Computer Science or equivalent.

-Microsoft certified (MCSA, MCSE, or MCITP obtained or updated in the last 5 years)

- Advanced knowledge of Microsoft Infrastructure (current versions of SQL, Exchange, IIS, Active Directory) implementation and maintenance

- Advanced knowledge of server and storage hardware, Internet protocols and technologies, including network hardware concepts (firewalls, routers, load balancers, etc)

-Ability to work under extreme pressures in a team environment.

-Strong interpersonal skills for effective interaction with clients and third parties.

-Superior communication skills. (written and oral)

-Ability to create and interpret technical documents and reports.

- Must possess good problem solving and decision making skills.

-Ability to adapt to ongoing changes in processes, priorities, tasks and workload .

-Ability to organize your own work and work under minimal supervision.  

- Other duties as assigned

Practical experience of the following technologies is required:

• Server virtualization (VMWare ESXi and Hyper-V)
• Microsoft Exchange
•  Microsoft SQL

Experience with the following technologies would be considered an asset:

• Microsoft Office SharePoint Server
• Macs, desktop and/or server

Apply
Please DO NOT apply if you don’t have a solid background in server support. It is a firm requirement for this position. You will be tested on this during the interview process.

To be considered, please email your resume along with a cover letter and your salary requirements to jobs@appliedtech.us. Resumes received without salary requirements will not be considered. Please include “L3 NOC Tech” in the subject header of the message.